Cancellation | Before 24 Hours | 20% Of The Total Trip Cost. |
Within 3-24 Hours | 50% Of The Total Trip Cost. |
After 3 Hours | No Refund On Cancellation. |
During Peak Season | No refund on cancellation. |
Reschedule (Before Trip Starts) | Before 24 Hours | No rescheduling charge. |
Within 24 Hours | 20% of the difference. No fee if the new fare is higher than the old fare. |
Reschedule (During The Trip) | Shortening the trip | No Refund. |
Extending the trip | Normal tariff for extended hours (subject to availability). No extra charge. |
Changing Pick-Up/Drop Off location | Before 24 Hours | No Charge (subject to car/driver availability at the new location). |
Within 24 Hours | INR 500 (subject to car/driver availability at the new location). |
Upgrade/Degrade of Car Models | Degrade | Not Allowed. |
Upgrade before 24 Hours | Differential Fare. Additional 10% of Initial booking fee. |
Upgrade within 24 Hours | Differential Fare. Additional 20% of Initial booking fee. |
Late Return | Late return of 30 minutes | Differential Fare. Additional INR 200. |
Late return of more than 30 minutes | Differential Fare. Additional INR 400 per hour. |
Refuelling Fuel Tank (On Return) | Fuel Tank as provided | No Charge. |
Fuel Tank deficit than fuel provided | Normal Fuel Charges for the Deficit Fuel. Additional INR 500. |